REFUND POLICY

Digital membership

Membership is a digital service that begins immediately after payment. By paying, you ask us to start that service straight away.

Cancellation

UK consumers normally have a 14-day right to cancel a digital service. If you have not yet posted a message, contact us within 14 days and we will refund your £1. If you have already used your membership to post, that right may no longer apply.

Rejected or removed messages

Membership fees are not refunded if a message is rejected or removed for breaching our Community Guidelines, or if your account is banned for a breach.

Duplicate or failed payments

If you were charged more than once, or charged without receiving membership, we will refund the difference in full. Just contact us with the date and amount.

How refunds are made

Refunds go back to the original payment method, usually within 5–10 working days.